Frequently Asked Questions

1. What are the criteria of joining this platform and the documentation is required for sign-up?

The distributor should be KYD complied distributor having valid ARN and has to submit the empanelment form for limited membership with NSE. The empanelment form has to be duly filled and submitted for necessary registration along with the supporting documents as specified in the form.

2. Can distributor have access to multiple login with data-base limiting to that particular EUIN / sub-broker?

The distributor will have admin access and this will enable the distributor to create user IDs for sub-broker and the employees.

3. What are the charges of registration? Is there any transaction charges for investor?

The empanelment charges for the NMF II platform is XXXXX . This charge will be paid one time by the distributor. There will be XXX charge per annum for ongoing service.

4. Will this platform support all types of tran (including NFO / Systematic)?

To start with, the NMF II platform will support all the financial transactions which includes new fund offer, Fresh subscription, additional subscription, switch transactions and systematic transactions. The Systematic registration will be enabled as phase I.

5. Can distributor submit financial tran with fresh KYC / updation of KYC?

The distributor can submit financial transaction along with the fresh KYC forms received from the investor. The distributor has to send the KYC forms to the respective RTA for registration in the KRA system and notify the financial transaction as “KYC Submitted”.

6. Whether the distributor submit demat transaction through the platform?

The NMF II Platform will support both the demat transaction and non-demat transaction request received from the investor. The distributor has to provide the valid DP ID while submitting the transactions. The Distributor will also verify the DP ID with the client master statement provided by the investor.

7. Will the platform support trxn for all types of investor(s)?

The NMF II Platform will support all the investor category.

8. Will system support switch transaction between AMC?

The NMF II Platform will support switch transactions with in the AMC and not between the AMCs.

9. Will system support only MF or other investment vehicles envisaged?

To start with the NMF II will support only the Mutual Fund product. The other investment vehicles will be included in the near future as part of the platform.

10. What will be cut-off time, for submission of paper transactions (liquid / non-liquid) and what will be the payin & payout timings for equity & liquid schemes?

PAY IN

For Schemes having subscription amount of less than Rs. 2 Lakhs and for other than Liquid schemes

For subscription orders routed through the MF Platform, MF distributor will submit the cheques/demand draft to the CSC by 5.00 pm along with the packing list and physical application forms and pay-in- slip on T Day for the order received on or before 3 p.m. cut off time. CSC will bank the cheque/demand drafts on T+1 (T being the date where cheques & applications are received by the CAMS CSC) For

Liquid and other schemes having subscription amount of Rs 2 Lakhs and Above

For HDFC Bank Cheques:

MF distributor will submit the cheques/demand draft to the CSC by 12.30 pm along with the packing list,physical application forms and pay-in-slip on T Day for the order received on or before 11.30 a.m. CSC will bank the cheque/demand drafts on T day (T being the date where cheques are received by the CAMS CSC) in the NSCCL bank account maintained with HDFC Bank. The credit will be received on the same day in the NSCCL Account. NSCCL will credit AMC account on T+1 BOD. For liquid schemes, where funds realized on T+1 before 2 pm, the T day NAV will be applicable. For schemes other than liquid having subscription amount of Rs 2 Lakhs and Above, where funds realized on T+1 before 3 pm, the T+1 day NAV will be applicable

For other Bank Cheques:

MF distributor will submit the cheques/demand draft to the CSC by 5.00 pm along with the packing list,physical application forms and pay-in- slip on T Day for the order received on or before 3 p.m. cut off time. CSC will bank the cheque/demand drafts on T+1 day (T being the date where cheques & applications are received by the CAMS CSC) in the NSCCL bank account maintained with HDFC Bank. The credit will be received on the same day [T+1] in the NSCCL Account. NSCCL will credit AMC account on T+2 BOD. For liquid schemes, where funds realized on T+2 before 2 pm, the T+1 day NAV will be applicable. For schemes other than liquid having subscription amount of Rs 2 Lakhs and Above, where funds realized on T+2 before 3 pm, the T+2 day NAV will be applicable

PAY OUT

For redemption orders placed through the MF platform on Tday before 3 pm the funds will be credited in the investor account as per Scheme Settlement calendar

11. Who will handle the investor account opening forms and transaction documents for the transactions submitted via the platform?

The Distributor on receipt of duly signed documents will submit the same to the nearest mapped NMF II Service Centre along with the investment cheques and demand drafts. These documents will be supported by packing list generated from the platform.

12. Will this be paper-less platform?

The NMF II will support online order submission and order through phone. To start with the platform will support existing process of physical application form and eventually migrate to electronic process.

13. Whether the application is web-based application and if so any installation procedure is required?

The application is web-based and will be available as https:// and no installation is required at the distributor end. The platform will be access through the url.

14. Whether Training & support will be offered and if so their contact point (local or central)?

The training and support will be offered locally through the NMF II Facilitation centre and details will be published as part of the platform.

15. Whether the investor can submit subscription amount through on-line payment?

The platform will support the subscription amount by cheque/transfer cheque/demand draft and internet banking. The third party provisions will be applicable and distributor has to accept investment instruments only from the registered bank mandate mentioned in the order/transaction from.

16. Is there provision for viewing on-line status of submitted transaction?

The platform will support online view of the transaction status for the orders submitted under the ARN code.

17. Whether separate login id is issued to the investor for accessing the information?

The investor will receive separate login id and will be sent to the email ID and the mobile no. provided by the investor at the time of creation of account opening form.

18. Will investor’s single login have access to all the transactions (including demat, off-line & channel)?

The investor through the login facility will have access to all the transactions including demat and non-demat.

19. Whether all AMCs are participating in the platform?

All the AMCs will be participating in the NMF II platform.

20. Whether investor can submit single cheque for multiple orders submitted either for the same mutual fund or across mutual funds? If so then the name of the beneficiary to be specified by the investor in the instrument.

The investor can submit single cheque in favour of “ NSCCL Pool account- Account XXXXXXXXX”.

21. Whether the distributor will be required to provide any acknowledgment of transaction submitted to the investor?

The platform will provide generation of acknowledgement to be submitted to the investor for necessary signoff.

22. Whether the distributor can generate any reports to service the investor through the platform?

The platform will provide all key investor statements namely Portfolio statement, family wrap statement, transaction account summary and transaction account statement. These statements can be generated daily or for defined period (last 2 years transaction). This will facilitate distributor to service the investor from their desk. The information is updated by the platform through the mailback reports downloaded from the RTAs. The distributor will also service the investor through Inquiry Screen.

23. Whether the distributor has to provide any specific mail ID while registering with the respective RTA for mail back reports?

The distributor will register the platform mail Id “ XXXXXXXX” with all the RTAs to receive the mailback reports by the facilitation center for necessary updates in the platform. This will facilitate auto update by the platform without the distributor intervention of downloading and upload of investor related information and all the required information such as portfolio balance, investor information will be readily available in the inquiry screen.

24. How does the redemption happen when the member registers with multiple bank accounts? Where does the proceeds get credited?

The redemption amount will be paid to the registered default bank account in case no specific bank account is mentioned or bank account specified as part of the redemption order is not available in the RTA investor master. The redemption amount will be paid to the requested bank account only if it is available in the investor bank account master maintained with the RTA.

25. Can the MFD retrieve old transactions? Will there be any policy to backup old transactions?

The MFD can retrieve and see the transactions for the last 2 financial years and generate statements.

26. Can the main MFD track the order flow generated by his sub brokers?

The Main ARN distributor can track the orders submitted by the employee/Sub-broker. However in case of any change in the sub-broker to any other ARN, the same will not be shown from the date of change.

27. How the demat holdings of the investor in the system?

The platform will reflect the demat holdings based on the identification provided by the RTAs. In case RTAs are holding the units in omnibus account for Close ended schemes, then such holdings will not be available as part of investor holding information.

28. Do we have any specific process for cancellation of orders?

The distributor can cancel/change the orders placed before submitting the orders in the platform for processing. No change will be allowed for the submitted orders.

29. How does one sell holdings in the demat form.

The distributor will initiate sell order by mentioning the demat units after validating with the DP statement and submit the orders electronically.